Refund Policy

99% of problems can be solved by contacting us. We request that you reach out to us using our Contact Us page. Our Customer Service Department will get back to you within 1-12 hours (usually less than 12 hours) with a review of your concern and a solution.


Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.


Refund requirements

The following criteria must be met to qualify for a refund:

  • Service malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund.


All Sales are Final. No refunds after accounts are delivered.
We are not responsible for any issues with your channel if you post videos that are not in compliance with YouTube policies. Follow the rules of Youtube and Google, and your channel will work fine.


Retention Guarantee

The Company offers a Limited Retention Guarantee / Warranty with some of their services. If a customer uses one of EazyViral’s Services and then loses followers, likes, views and/or plays acquired by EazyViral (beyond the Extras), EazyViral may be able to re-deliver followers, likes, views and/or plays at no cost at the Company’s discretion. Each service offers a different duration for EazyViral’s Retention Guarantee, and is indicated below:


[EazyViral Service]——— [Retention Guarantee Duration]

YouTube Watch Hours ———— Lifetime Retention Guarantee

YouTube Views/Likes/Dislikes/Comments/Subscribers ————LIFETIME Retention Guarantee

Twitter Followers/Retweets /Likes ———— 30 Days Retention Guarantee

Instagram Followers/Likes/Comments/Views ————  30 Days Retention Guarantee

EazyViral’s Retention Guarantee is VOID if:

(1) The customer ordered from a different company, person, or service at any time.
(2) The customer’s account had experienced a reduction in Followers/Likes/Views/Plays before ordering from EazyViral or those acquired via different means.
(3) The customer makes their Account/Page/Video/Photo/Track private, restricted or otherwise inaccessible (e.g. changing the customer’s username) during and/or after a campaign.
(4) If a customer blocks/deletes/bans the followers/likes/plays/views that they received from EazyViral.

The Company shall make a final and non-appealable determination regarding any Retention Guarantee requests.


Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the LiveChat, contact form or send an email to

This document was last updated on September 21, 2020